NBG launches Dispute Review Commission for payment services
NBG launches Dispute Review Commission for payment services

The Dispute Review Commission with the National Bank of Georgia commences its activities starting from December 1, 2023.

This commission serves as an alternative dispute resolution mechanism in payment services. It will address complaints submitted by payment service users against entities such as commercial banks (including digital banks), microbanks, registered payment service providers, and microfinance organizations.

The services provided by the commission will be free of charge.